When Croft House (Us/We/Our) accepts a reservation from the person making the reservation (You/Yours) a Booking is made and a contract comes into effect between Us and You. By making a Booking You are deemed to accept and be bound by these Booking Terms and are authorising Us to make the charges as detailed therein to Your card without any additional consent being required. You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking.
We will accept a reservation by confirming Your reservation and having either: taken payment of a deposit or full payment of the total price or: having agreed to collect payment from You at a time earlier than the arrival date and no later than the check out date..
Deposit and pre-payment. A deposit of 50% of the booking value for stays of more than 1 night, 100% for 1 night stays is normally requested.
Payments. A 2% handling charge is made for credit card payment, no charge for debit card payment.
Arrival. Check in is between 4pm and 8pm unless by direct agreement with Us at least 2 days pre arrival.
Departure. Check out time is 10.30am on the day of departure
In the event that persons booked by You attempt to check-in / out outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to as stated in the Cancellation section or charge the value of a 1 night stay for late departure.
Non Smoking throughout.
Unable to accommodate pets as there are 2 resident cats.
Children over the age of 12 are welcome when booked into an individual available bed and notified to Us in advance. A maximum of 1 child over the age 12 per booking is allowed unless agreed direct with Us.
There is no capacity for extra beds or cots in rooms
Take away meals must not be brought into the house
You may cancel free of charge until 15 days before arrival for stays of up to 3 nights, and until 29 days before arrival for stays of more than 3 nights, deposits will be refunded.
-Cancellation notified between 14 and 8 days before arrival for stays of up to 3 nights, and between 28 and 15 days for stays of more than 3 nights, deposits are non refundable. A discretionary partial refund may be given after the date of departure for the booking if We are subsequently able to re-let the room.
– Cancellation notified 7 or less days before arrival for stays of up to 3 nights, and 14 or less days, for stays of more than 3 nights, or in the case of non arrival or late arrival will incur a charge of 100% of the booking value
– No reduction is made for temporary absence, meals not taken, late arrival or earlier departure than booked.
We reserve the right to amend or cancel any booking due to unforeseen exceptional circumstances.
Amendments. We will endeavour to accommodate amendments to bookings where requested direct with Us, cancellation terms apply where they cannot be accommodated or where there is a reduction in the booking value.
Whilst We endeavour to supply Your first choice of room We reserve the right to change the accommodation when necessary.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.
We reserve the right to recover any loss incurred from persons booked by You including: late departure: damage caused to buildings, fixtures, fittings, soft furnishings: escape of water and/or flood damage; discretionary compensation payment, or discount, We may have to pay to any other guests, as a result of their actions. If in our sole discretion, We feel persons booked by You cause unacceptable annoyance, distress or embarrassment to fellow guests or have infringed any conditions of booking they may be asked to leave immediately. The account will be due in full and no refunds will be given in these circumstances. If persons booked by You ignore the non smoking policy a charge equivalent to a 2 night booking in rooms affected will be charged. Lost or unreturned keys will be charged at £25.00 each. Costs will be charged to You.
Data Protection. We will process the information You provide to Us in accordance with the relevant data protection legislation.