You / Your –means the individual making the booking
Us / We / Our– means Croft House B&B
Persons / Their/ They /Them mean the individuals taking up the booking made by You
Booking /Booked – means a reservation agreed between You and Us to which the terms below apply to You / Persons booked by You with all charges liable to You
- Booking Terms
2a. Agreement to Terms and authorising Us to take payment.
When We accept a reservation from You a Booking is made and a contract comes into effect between Us and You. By making a Booking You are deemed to accept and be bound by these Terms and are authorising Us to make the charges as detailed therein to Your card / to You without any additional consent being required in relation to the Persons booked. You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking.
2b. Confirmation of Bookings.
We will accept a Booking by confirming Your reservation and having either: taken payment of a deposit or full pre-payment of the total price or: having agreed to collect payment from You at a time earlier than the arrival date and no later than the check out date.
2c. Deposit and pre-payment.
A deposit of 50% of the Booking value for stays of more than 1 night, 100% for 1 night stays is normally requested. See C1 during Covid-19.
- Check in is between 4pm and 8pm unless by direct agreement with Us at least 2 days pre arrival. In the case of non arrival or failure to arrive on the day of the Booking the full cost of the Booking is chargeable. Entry may be denied after 11pm.
- Check Out is 10.30am on the day of departure
Persons checking out later than 10.30am without agreement may incur a late check out charge up to the value of a 1 night stay. In the case of Persons departing earlier than the date on the Booking the full cost of the Booking is still chargeable except during Covid-19 if circumstances as set out in C9b arise where those terms will then apply.
- Cancellation by You
5a.You may cancel free of charge until 15 days before arrival for stays of up to 3 nights, and until 29 days before arrival for stays of more than 3 nights, deposits will be refunded. See C2 during Covid
5b. Cancellation notified between 14 and 8 days before arrival for stays of up to 3 nights, and between 28 and 15 days for stays of more than 3 nights, deposits are non refundable. A discretionary partial refund may be given after the date of departure for the Booking if We are subsequently able to re-let the room. See C2 during Covid-19
5c. Cancellation notified 7 or less days before arrival for stays of up to 3 nights, and 14 or less days, for stays of more than 3 nights will incur a charge of 100% of the Booking value .See C2 during Covid-19
5d. No reduction is made for temporary absence, meals not taken, late arrival
- Cancelation by Us.
Bookings may be cancelled and thereby entry refused where Booking Terms are or can not be met by You / Them
We reserve the right to amend or cancel due to unforeseen exceptional circumstances including business closure.
A refund will be available without obligation to provide You with an alternative date / accommodation.
- Amendments. We will endeavour to accommodate amendments to Bookings where requested direct with Us, cancellation terms apply where they cannot be accommodated or where there is a reduction in the Booking value. Whilst We endeavour to supply Your first choice of room We reserve the right to change the room for operational or safety reasons. If the room that We are moving Persons to is of a lower standard, We will provide You with a refund for the difference in price. We will always endeavour to swap Persons to a room of similar or higher standard.
- Non Smoking throughout. If Persons ignore the non smoking policy a charge equivalent to a 2 night Booking in rooms affected will be chargeable.
- Pets. We are unable to accommodate pets as we have a resident cat
- Children. We are unable to accommodate children.
There is no capacity for extra beds or cots in rooms
- Take away meals must not be brought into the premises without permission
- Loss, damage, risk
12a. We reserve the right to recover any loss incurred from Persons actions including the failure to disclose information and the provision of false/misleading information and including: missing items: damage caused to buildings, fixtures, fittings, soft furnishings: escape of water and/or flood damage; discretionary compensation payment, or discount, We may have to pay to any other guests and loss of business. Lost or unreturned keys will be charged at £25.00 each.
12b. If in Our sole discretion, We feel Persons cause unacceptable annoyance, distress, risk or embarrassment to fellow guests, to Us or Our community or have infringed any of Our Terms of Booking they may be refused entry / asked to leave immediately and the account will be due in full and no refunds will be given.
- Liability. Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.
Due to the exceptional circumstances created by Covid-19 additional Terms will also apply during this time as below.
C1. Deposits / Pre payments will be waived until 72 hours pre arrival
C2. Cancelation by You
Free cancelation and amendment up to 72 hours ahead of arrival and up to the arrival date if Covid-19 related, as in C4 where direct notification has been made to and acknowledged by Us. Less than 72 hours may incur 100% of the booking value unless Covid -19 related as in C4 except where notification is not received by/on the day of arrival whereby 100% of the Booking value will be charged.
C3 Pre Arrival Check List. To return the pre arrival check list before arrival date
Failure without notification of Cancelation will incur 100% of the Booking Value as in C2. Where arrival is still planned entry may be declined.
Failure to disclose or supply false information and retain the Booking may result in further action to recover any consequential costs as in 12.
Where any information provided is deemed to give rise to the risk of Covid-19 at Our premises the Booking may be cancelled by Us with refund of any deposits or pre payments
C4 Notification of Covid-19
C4a To notify Us if Persons or members of the household Persons have traveled from or anyone They have been in close contact with 14 days prior / after or during Their stay : (i) have or display any symptoms of Covid-19: (ii) have been contacted by ‘Track and Trace’: (iii) under official guidelines are expected to undertake self, household, local, or travel related isolation or quarantine or are in the vulnerable category and expected to shield or isolate; (iv) have been requested to take or are awaiting the results of a Covid-19 test. Failure to disclose or supply false information and retain the Booking may result in further action to recover any consequential costs as per 12.On notification We will confirm what action is required and C9b may then apply.
C4b.If on arrival Persons display symptoms entry may be declined
C5.Check In time must be pre agreed and earlier than agreed will not be possible.
C6.To comply with Covid-19 Regulations relevant to our operations and measures advised in Our ‘Covid-19 Response’ and Notices displayed during Their stay: including; to sanitise and wash hands on entry/exit of premises and rooms; keep a distance; minimise time/consider the use of a mask in communal areas; not to leave any belongings in communal areas; not to invite or let other people into the premises; treat fellow guests, Us and the community with kindness, consideration and respect.
Failure to do so may result in Persons being asked to leave with full payment due and charges as in 12.
C7. To follow the ‘Covid-19 Housekeeping Guide’ If failure breaches 12 Persons may be asked to leave with full payment due.
C8. Check Out. On check out to follow Our ‘Room Check Out – Covid-19 Guide’. If Failure creates unacceptable / avoidable risks / cleaning further costs may be chargeable such as contracted cleaning services and as in 12.
C9. Business closure due to Covid-19.
C9a. Cancelation of forward bookings where Persons have not Checked In You will be notified of the need to postpone / cancel Bookings, refunds will be available without obligation to provide alternative accommodation.
C9b. Early Check out To Check out at the time advised if requested by Us on the incidence of anyone with Covid-19 symptoms / anyone who has been advised to isolate being at Our premises / Our premises needing to close due to Covid-19. Refund of the balance of the stay will be made where Persons check out at the time requested and adhere to C7 / C8 and subject to standard terms 12. Self-isolation facilities for Covid-19 are not available at Our premises and failure to check out at the time requested will incur all consequential costs and losses and as in C8 and 12.
All terms may be subject to amendment without notice.